To track your order that was shipped with UPS please visit the official UPS page and enter the tracking number of your order.
To track your order that was shipped with any other courier company please visit this page: Aftership tracking.
Sky-shop.eu is using the following third party couriers: UPS Standard, UPS Express Saver, DHL, Inpost, GLS, PostNL, Omniva, BRT, CTT, Austrian Post, Colis Prive. Couriers may require your signature to ensure safe delivery.
Shipping Methods and Shipping Costs
A specific country has a specific set of shipping methods that is available to choose from. Shipping cost is determined by delivery location, weight of the goods and your selected shipping method, which determines shipping time, i.e. the time between your order leaving our office and arriving to your selected destination. To see exact shipping charges that apply to you, simply add any item(s) to your shopping cart and proceed to the checkout (read more about Online Ordering Process here) where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering. You have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery if your workplace policies allow this. We are unable to deliver to a P.O. Box.
Each shipping method has an estimated delivery time indicated below it. Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
All orders are shipped from Vilnius, Lithuania. In case of a delay or Sky-shop’s error, we may offer to ship your products directly from the manufacturer. This would be agreed upon in advance.
Depending on the size, weight and quantity of the goods, larger orders may be delivered in separate packages.
Delivery Times and Locations
Even though we ship worldwide, it may happen that some countries will not have available shipping options displayed. If no shipping options are available to your destination, contact us and let us know the location you want the product(s) to be delivered to.
We use all reasonable efforts to dispatch orders within 1 business day of the purchase date. Depending on the selected shipping method and your destination, most orders should arrive within 3 to 10 business days after dispatch. It is your responsibility to inform us promptly if an order does not arrive either by emailing firstname.lastname@example.org or calling +37068689386. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered.
Goods Acceptance Terms
When couriers deliver the goods to the address specified by the Customer, the goods are deemed to have been delivered by Sky-shop.eu to the Customer. At the time of delivery of the order, the Customer must check the condition of the goods. When the Buyer signs the bill of landing, invoice, consignment or other document of delivery-acceptance of the goods, it is considered that the goods have been delivered in a proper condition. If the Customer notices that the package of the delivered goods is damaged (crumpled, wet or otherwise externally damaged), the Customer must mark it on the bill of landing, invoice, consignment or other delivery-acceptance document and write a free-form act of infringement of a good.
Missed Delivery and Re-delivery
If you do not answer when the courier tries to deliver your order, the courier will generally leave a calling card. You must then contact the courier directly to arrange re-delivery. Sky-shop.eu reserves the right to charge you for any extra costs related to re-delivery and/or other additional courier services that result from you being unable to receive your order. Without limitation, we are not liable for any loss or damage as a result of you failing to contact the courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery. We are not liable for any loss or damage resulting from late delivery or non-delivery.