Right to Withdraw from the Contract
The Costumer is entitled to a 14-day statutory right of withdrawal from this Contract without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which you or a third party you have appointed, who is not the carrier, takes possession of the final goods delivered. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).
Conditions for Exchanging or Refunding Items
In case you change your mind, we will exchange or refund your item/s providing the following conditions have been met:
- the items are returned within 14 days of the purchase date;
- items must be in the original packaging where it forms part of the goods, for example boxed goods, they must be in original condition as purchased, with all labels/tickets attached; garment must not have been used;
- the item(s) is mass produced and was not custom-made and/or personalised for you.
Damaged products are not refundable. Custom ordered items (specifically ordered for you from manufacturer) cannot be returned and refunded even if they are in perfect condition.
Return Shipping Costs and Responsibility
If you return items to us that do not comply with the above requirements, we will return them to you at your cost. Return shipping costs, as well as additional shipping costs (if there is a need to change the size), have to be covered by the Buyer.
You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. For your protection, Sky-shop.eu recommends that you return your items via registered post. You may be asked to return your items via UPS or another courier service; in this case, Sky-shop.eu will cover all costs.
Process for Exercising the Right of Withdrawal
In order to exercise your statutory right of withdrawal, you must notify Sky-shop.eu of your decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail). You can cancel your order by writing an email to sales@sky-shop.eu, by calling +37068689386 or by any other means that are given in the Contact Us page.
You need to give Sky-shop.eu a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
Never send the items back before first contacting Sky-shop.eu. You must return your items to the following address: M. Antokolskio st. 13-10, Vilnius 01130, Lithuania. The items must be returned no later than 14 days after the day on which you informed Sky-shop.eu that you would like to cancel your order and withdraw from this Contract. The deadline is deemed to be met if you send the goods before the expiry of the fourteen-day deadline. Any returns are at your own risk.
Exceptions to the Right of Withdrawal
Please note that the right of withdrawal does not apply in the following cases:
- delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements, unless they are faulty, damaged upon delivery or incorrect;
- delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery;
- delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
Refund Process and Obligation for Care of Items
The withdrawal deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.
If you withdraw from this Contract, we must reimburse you for any payments we have received from you, including delivery costs (excluding the additional costs incurred if you have selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of your withdrawal from this Contract. We will use the same payment method you used for the original transaction in order to reimburse you unless otherwise expressly agreed; under no circumstances will you be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Sky-shop.eu may have a right of action against you for compensation. This applies to all items that are returned. Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.
Complaints and Resolution Process
In case of deciding to return the goods, the Buyer must write to the Seller via e-mail sales@sky-shop.eu. The Buyer has the right to declare written complaints to the Seller regarding discrepancies noticed later or not recorded in this act. In this case, the Seller undertakes to investigate complaints and, in the event of a reasonable claim, offers the Buyer to replace the goods with those that meet the quality requirements, or reduce the price of the goods.
Processing Returns and Confirmation Time
Sky-shop.eu aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that if you have been provided with Sky-Shop's freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. Please note that at busy times of the year such as public holidays, these times may increase.